Same custom attribute on people and companies

Question

In our intercom test environment we have the same custom attribute “x” on both people and companies to allow us to segment our customers/companies. When i try to create the same in our production env i am able to create the attribute in people, but when i try to create it also for companies i get an error “you can not create the atrribute “x” on companies since this already exists in people?

Daniel M15 · Accepted Answer

Hey @MMDev! Daniel from Customer Support Engineering here 🔧At the moment, it isn’t possible to give attributes the same name, even split between people and company CDAs. This is due to the fact that updates need to be made with unique attributes listed, and having two attributes with the same name would confuse the system. My advice would be to create the company version with a prefix like “company_”.Let me know if you have any questions about this!

joven.repetillo · Answer

Apparently, they are using “Archive”. This does not delete the item, instead, well, archives them. So, technically, they are still there. You will have to create a different one if you wish to add something similar. Kind of frustrating to be honest.

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