In Focus: Fin Attributes (Australia)

Instant, seamless categorization for your conversations - courtesy of Fin.

Fin can automatically detect defined attributes - like issue type, sentiment, or urgency - in every conversation. This enables real-time understanding, automatic triage, routing, and reporting, giving customers faster resolutions and teams structured insights without manual tagging or workflow changes.

Join our Customer Success team for this in-depth session on the new Fin Attributes feature, and how to pair it with other capabilities like Guidance to unlock Fin's ability to serve as a default, front-desk concierge for all of your customer queries.

Agenda

• (15 minutes) Overview & Best Practices

• (15 minutes) Live Demo

• (15 minutes) Open Q&A Session

About this Series

Our In Focus webinar series is geared towards more advanced Fin users, with the objective of providing more in-depth techniques & best practices around AI agent features & optimization techniques. Visit our hub for all upcoming webinars.