Fin

I have a specific hand over process for Fin to complete when a customer wishes to speak to a member of the team. Part of this process involves collecting information about the customer through some basic questions.I have had multiple instances where customers get to this step and then stop sending responses. Fin then closes these conversations, and I never end up seeing them.In an ideal world, when a customer stops responding during a hand over, I would like Fin to automatically assign the conversation to a team member. If this is not possible, I at least want to prevent the conversation from being closed.Any advice?

Why is that that the quality of the answers is better - with the same questions- in them demo than in live Fin? I do not get why there is a difference and why the (paid) version available in our account does not answer as good as the demo on the website

Hi, Is it possible to add multiple snippets/records to FIN? Or upload JSON/CSV file?  Thank you,Noam

If we wanted to only use Fin overnight and on weekends, is that possible? So that we can offer it as a fallback out of hours, while we get it working seamlessly, and during the day people will always get straight through to the CS team?

I’m trying to add Intercom Fin to our Zendesk Help Center and need some help with the JavaScript code they provide. Specifically, I’m not sure what I need to do to edit the snippet provided and replace the example variables (highlighted in red) in the window.intercomSettings object with our own variables for user data. Our Zendesk Help Center does not require users to sign in, so I’m not sure what to replace the variables with.Any help would be much appreciated! 

Hello, we have different pages / platform that provide information about different topics, and i would like to know if it’s possible to provide a preset context to Fin depending on where the user ask the question from ? It could be done by combining Fin with custom bot, but i don’t see any way to provide to Fin some context … is there a way to do so ? Thanks 

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)