Fin Product Area

How do I design a Product Tour when my website has dynamic fields?

Anyone know if Intercom has plans to add a Product Tour Menu feature to their messenger? The idea would be that customers could access a library of all product tours directly from within the messenger. Thanks!

Wondering how others do email reporting? Are there any good free downloadable templates? Are there integrations to automate the data transfer to the report? Any help would be appreciated!

We are trying to use intercom for a cross-platform Desktop & Mobile app. Unfortunately, Intercom does not support desktop apps. Therefore, we'd like to link to the help center instead. When we link to the help center, we'd like to be able to identify the user. Two questions: Is it possible to link to the help center, passing two query parameters for the User ID & User Hash, so the Messenger can securely identify the user?Is it possible to pass a query parameter of some kind to open the messenger right away?

We recently had a query about the CORS headers coming back from the API and whether they could be narrowed down to just the domain(s) we use- I searched the docs but I couldn't find anything about explicitly setting CORS config, is this the case?

Hi i want to query the customer on a location and match that location to a series of follow ups based on the location (city, State, or zip). How can i accomplish this?

As far as I understand google indexing only works when I have cname record in my dns registrar. But in this case I cannot provision tls certificate for my cname record except case when I am using Cloudflare. So the option is only to use Cloudflare, please correct me if I am wrong?

To protect client privacy I can't really send in a screen recording of this happening. In my position, I only leave notes for our front-end representatives. For the past couple of months, in the new version of the inbox, I've found that when I'm typing up a note and a chat enters the teammate's queue I'm taken out of that note. ie I'm typing a note > new chat comes into the teammate's queue > I'm now either typing in the new chat, or I'm not focused on the text field and typing is just triggering hotkeys making prompts appear for adding canned responses etc. Can this be looked into? There have been instances where I've been leaving an internal note and right when I press cmd + enter a new chat comes into the teammate's queue and now an internal note is sent as a chat message to the client.

 My question is: Does this mean that this product tour will be seen by the users once every 10 days or longer, and it will only be seen up to 3 times unless they complete the tour? If they snooze the tour or close it immediately, does that count as one of the three viewing times? Thanks in advance,

Hi, I have a product tour that should launch from:  When I visit the page with the product tour id, I get a bunch of errors and the tour will not load? 

I'm receiving an event that I use as a trigger for certain Custom Bots. When the bot is triggered I want to set the value of a conversation data attribute automatically based on a metadata field of the triggering event. So far I've only found the option to use event metadata as part of the bot content or to ask for user input for the attribute, but no option to use the metadata directly as a value for the data attribute. Is there any way of configuring this in Intercom?

I found with dynamic content how to change the text according to the right criteria (language) but I can't change the text on buttons, dynamic content seems to only be available for the subject of the email and the text blocs. Is there another way than to duplicate the email, and have 2 different emails to send ?  Thank you !

I tried ​contact support team of Intercom 3 times, but no reply yet.

"Please finish creating a schedule" I am trying to seet live a Series but I got this message and I don't know how to finish the schedule because I have all the steps

I'm having trouble displaying the news app in the chats home section. I have everything in my settings is there something additional that needs to be done?

When I go in and try to pull reports by tags it is not returning any tickets even though these tickets have user tags added in when I close the ticket. Any idea what I am doing wrong here?Thank you,Dave

I'm cleaning up our tag list, but it's such a pain to remove tags that are linked to messages as sometimes there are 40 or more messages linked to it.  

I want a teammate to only be able to access a specific workspace in intercom. how do I go about doing that?

I intalled intercom inside react app by copy pasting the javascript code insde the head tag as suggested in the documentation. But it is added as iframe in the page .But in the below docuement say install directly not as js code.https://www.intercom.com/help/en/articles/3049411-why-can-t-i-build-a-product-tour/p>

We are working with Intercom for product tours, and Lokalise for translations, and I would like to know how to automatically translate my product tours to the language that the product is working in. How can I do this?

We would like to migrate our changelog from Canny to Intercom News but can't figure out how to anti date legacy articles.  In the scheduling options, we cannot add past dates. Is there a work around to handle such legacy import?

Recently, my gsuite address got a bit overly protective and started to put the messages from the real users to the SPAM folder. Unfortunately, after I'm checking the spam in the email and marking it as NOT-spam, Intercom does not indicate those messages as an incoming one, even though the emails were moved to the inbox and not in the spam anymore. How I can make sure that after I move email from SPAM to NON-Spam folder, it will be properly recorded and attached to the relevant customer correspondence history?

Do wait blocks only let users through if they meet the rules? Mine meet the rules just get stuck as still waiting when I test as 1 min wait.or do wait blocks take a lot longer that 1 min even though 1 min set. I have been waiting for hours.I di think when testing wait blocks didn't work if they had no name. But that doesn't seem to fix anyway. Absolutely lost here, spent 20 hours trying to get this to work. Putting it down to an intercom bug.Bueller? 

Hi, I'm a new Intercom user. I was trying to open a new ticket from contact form, on my ecommerce. I couldn't do it with Zapier because Intercom app on Zapier doesn't have "create a new ticket".How can I create a new ticket using something like:1) Webhook catch information from form and create a new ticket2) Shopify send an email with form information to my inbox... How can extract Name, email address, subject... to a new ticket? I want to create a new ticket with customer information, not with my ecommerce information This is the email result from a contact form: Congratulations - you’ve got a new lead!Details submitted on your form can be found below.First name: xxxxxxxx Last name: xxxxxxxx Email: xxxxxxxsubject: xxxxxxx message: xxxx x x x x x x x xxxxxx x x x x Thank you

I need to embed intercom messenger in specific place of my site and customize it view if possible. Hide/open it depending of active tab and change inner styles. Is there way to do this?