Fin Product Area

"Please finish creating a schedule" I am trying to seet live a Series but I got this message and I don't know how to finish the schedule because I have all the steps

I'm having trouble displaying the news app in the chats home section. I have everything in my settings is there something additional that needs to be done?

When I go in and try to pull reports by tags it is not returning any tickets even though these tickets have user tags added in when I close the ticket. Any idea what I am doing wrong here?Thank you,Dave

I'm cleaning up our tag list, but it's such a pain to remove tags that are linked to messages as sometimes there are 40 or more messages linked to it.  

I want a teammate to only be able to access a specific workspace in intercom. how do I go about doing that?

I intalled intercom inside react app by copy pasting the javascript code insde the head tag as suggested in the documentation. But it is added as iframe in the page .But in the below docuement say install directly not as js code.https://www.intercom.com/help/en/articles/3049411-why-can-t-i-build-a-product-tour/p>

We are working with Intercom for product tours, and Lokalise for translations, and I would like to know how to automatically translate my product tours to the language that the product is working in. How can I do this?

We would like to migrate our changelog from Canny to Intercom News but can't figure out how to anti date legacy articles.  In the scheduling options, we cannot add past dates. Is there a work around to handle such legacy import?

Recently, my gsuite address got a bit overly protective and started to put the messages from the real users to the SPAM folder. Unfortunately, after I'm checking the spam in the email and marking it as NOT-spam, Intercom does not indicate those messages as an incoming one, even though the emails were moved to the inbox and not in the spam anymore. How I can make sure that after I move email from SPAM to NON-Spam folder, it will be properly recorded and attached to the relevant customer correspondence history?

Do wait blocks only let users through if they meet the rules? Mine meet the rules just get stuck as still waiting when I test as 1 min wait.or do wait blocks take a lot longer that 1 min even though 1 min set. I have been waiting for hours.I di think when testing wait blocks didn't work if they had no name. But that doesn't seem to fix anyway. Absolutely lost here, spent 20 hours trying to get this to work. Putting it down to an intercom bug.Bueller? 

Hi, I'm a new Intercom user. I was trying to open a new ticket from contact form, on my ecommerce. I couldn't do it with Zapier because Intercom app on Zapier doesn't have "create a new ticket".How can I create a new ticket using something like:1) Webhook catch information from form and create a new ticket2) Shopify send an email with form information to my inbox... How can extract Name, email address, subject... to a new ticket? I want to create a new ticket with customer information, not with my ecommerce information This is the email result from a contact form: Congratulations - you’ve got a new lead!Details submitted on your form can be found below.First name: xxxxxxxx Last name: xxxxxxxx Email: xxxxxxxsubject: xxxxxxx message: xxxx x x x x x x x xxxxxx x x x x Thank you

I need to embed intercom messenger in specific place of my site and customize it view if possible. Hide/open it depending of active tab and change inner styles. Is there way to do this?

Hello! I'm looking for a way to fire an inbox rule when we close a conversation. What I'm hoping to achieve: When: we close a conversationIf: team assigned is XThen: assign ticket to teammate Y The idea is that the ticket remains closed, but assigned to a certain team(mate). Any suggestions? :-)

We are having problems with a wait block. It doesn't seem to be working properly for us. We have a wait block that users get to and we see x users finished waiting. But they don't go on to the next step. The next step is a post that doesn't have any rules or conditional logic. But the users who finished on the wait block don't see the post. See the attached image. I've tested and gone through the flow as a test user. I've got through the proceeding step and opened a stopwatch and timed it and after the wait period (currently set to 1 minute) the next step does not trigger.  Technically, how is wait implemented? Does the intercom Javascript code essentially start a timer? Does it rely on the user performing some action like checking the timer on a click event or a page reload? I'd like to know technically how it works. What I've seen is the next step in my series has shown up. But it didn't show up after the wait period passed. It showed up on the sec

We checked for the storage pricing for custom objects and custom actions and we got to know from this article that custom actions are included on all plans at no additional cost. 15 Custom Objects and 100K records are available on all plans at no addition. But I want t o know the additional charges if I go over 15 custom objects and 100k records. Also, Can I delete any custom object once created. I can archive the object but I could not find a way to delete it. Can someone help me with this?

Is there any kind of recall feature or a delay setting in messenger? I'm human, and sometimes I catch a typo in a response I've just sent. It would be great to have to ability to correct it or delete that response before it's sent to the customer.

when I receive an email with an image, it turns it into a link? how can I have those stay as images?   It's not the end of the world, but it's a little annoying. 

For example, I want to create a cancellation flow and want to keep track of the reason why they are canceling. 

I would like to connect the Search Term in Google Ads to the users. I know we can use the UTM tagging. But we use auto-tagging. So can we use a combination of the GCLID and UTM, or is there another solution?    

Is it possible to have a link on one's website that links out to Articles, opening a specific article in the messenger?

Is there any way I can export the reports of articles? It could be with an API or right on the screen

My customers and I are experiencing issues where the messenger cannot be hidden after it is opened. Clicking the messenger button in the bottom right corner just opens another instance on top of the existing one. When the new instance is opened on top of the old one the collapse arrow appears over top the messenger. Clicking the collapse arrow closes the second instance but there is no way to close the first instance of the Messenger. There is no X or collapse button. It is functional, just cannot be closed.

I need a hyperlink that can direct to the platform page with the chat open. It's possible?