Fin Product Area

I am setting up a custom bot to qualify leads. What I would like to do is set a wait time so that if a team member doesn't respond in a specified time (like 30 seconds) the bot will reengage and request contact information so that the team can respond via email Is there a way to put a "wait" step in like that? I've looked at the SLAs but not sure if "failing" an SLA can reengage the bot.

 It's a real PITA to have to go and update links everywhere if you change the title of an article (which changes its primary URL). Example: I have an article titled "Example Article 1" that I wish to link to from within other articles. If I use the primary URL for the article - e.g., http://support.mysite.com/en/articles/12345-example-article-1 - then if I change the article title in the future I'll have to find and change all links to that article. Is there really no way to insert a persistent link for an article - a URL that doesn't change if the title changes? Ideally there would even be a way to specify an internal article link that automatically generates the right URL even if you change the help center domain - e.g., from support.mysite.com to helpcenter.mysite.com. This is pretty basic functionality for any wiki or other simple content mgmt system.

Hey team, has anyone come across this and hopefully resolved it?We have created a series that pops a post and then waits until you meet a criteria of a Save on that page and an attribute contains any value. The next thing in the series is another post on the page. The customer meets all the criteria for the post to send but it doesn't. It only sends after I do a manual refresh of the page. We also get this on "has completed tour" - It shows as completed but it takes a full page refresh to trigger it.Anyone have any ideas?

Hello, I am trying to create a post and send it only to users who have not visited a specific page on my site. But I can't find a way to do it.How could I do this? Thank you

I plan to design the product tours on our staging website and set it live in production altogether with the next push. How do I do it so the tours I create on the staging won't go to waste?For context, we only have the Intercom installed in the staging; I'd like to start creating the tours so that everything is correct and ready when it's go-time.Thank you in advance

I want to send out an automated email to a USER based on a people tag that was initially added the LEAD. The email is built up so it would only trigger once the people tag (that has been added to the lead) is being added to an existing USER profile.

We have several bots on several sites, specifically one on our website and then one that shows up in our LMS. Of course they both ask different questions and sometimes our learners will go to our website and ask a question. More often than not, we have that question answered through our bots and articles within our LMS bot tree. But not in our website tree. It would be great to be able to "hand over" the conversation to the LMS bot from the website bot if it is determined the topic needs to go that route.

Peut-on désactiver la localisation sur le messenger ? 

Finding a way to add additional triggers to the list would be fabulous!

Can I request data from a third-party resource to give a response in the chat bot? For example, a user wants to know the weather. He enters the city and I go to the weather service and request weather data and return the answer to the user

I have SaaS product where it can only be used/viewed by people who have access to it. I want to create Intercom articles and chat support in my SaaS app.I have started creating Articles on IntercomMy question - What is the best way to allow my app users to jump to intercom articles technically.NOTE: I donot want my Intercom articles to be PUBLIC. Only users who have access to my app, should be able to view the articles.

Hi guysI did setting step by step but messenger not show. See error with API: https://api-iam.intercom.io/messenger/web/pingHelp me

High volume, growing, and multifaceted telehealth provider requires customization and programming for its Intercom messaging/bot application. Patients call and email us daily with administrative, scheduling, and clinical questions.  It is possible to automate this workflow, improve our responsiveness and deliver a great experience to patients who require immediate assistance, especially since most of the responses to patients' questions have quick answers. We selected the Intercom platform as our first level of patient-facing interaction and have a draft design for our workflow-specific Intercom application.   We seek a knowledgeable and creative Intercom developer who can program and customize our Intercom platform to meet our patient experience objectives.

Are you looking for a real Ninja in your conversation queue? Check us out - Support Ninja You can easily automate your follow-ups, trigger multiple actions in one-click and keep your inbox clean. We'll snooze the conversation, send automated follow-ups, close the conversation and even reopen it for you 😱  That's not all, we will even merge your duplicate conversations and have everything centralized so you get to “really” focus on what most important, your Customers 😍

Previously we used the campaigns feature in intercom to conduct reach out messages for NPS once a quarter. Since campaigns have been removed and replaced with series, we have had some trouble tweaking the set up to do exactly as we need it. I'm wondering if anyone else also uses the Wootric app to collect this data and if they can share tips/tricks in their series.  Our process has 3 steps.  An in-app message is posted to any used that comes online within our preset audience to give an NPS rating If a user in the audience does not come online, or if they do not interact with the in-app a follow up email will be sent with the same NPS series Upon the user giving a response (via the in-app or via email) a follow up email will be sent to the user based on the response given (promotor, passive, or detractor)  The difficulties we are running into is that some users are responding to the in-app and continue to receive the email which results in duplicate requests for feedback. Additional

What's this WORKSPACE really used for?- Can we link specific workspace to specific pages a website?- how are they linked with licensing/subscription?- can we have each workspace have it's own messanger configuration?

Hi there, I was wondering how I could show the questions, and then once someone clicks on the questions the bot will pop up with a different path. like the bot on both these websites https://www.15five.com/and https://www.hubspot.com//p>

We have a few products, 2 of them are web-based, now is an app (android and ios).Some of my users are single product users, but some of them are multi-product users, which means that the same user logged in to different products. and he is already recognized as such. Now, my problem is:I need to know which product the ticket/message was sent from.  When trying to use conversation auto-tagging, every user is auto-tagged with all the products he ever logged to. So.. what am I doing wrong? and how can I fix it? Thanks in advance!

How can I bring up a custom bot when someone clicks on "send us a message" in our app? See image. Ideally, id like the custom bot to show up instead of "send us a message"​

Can I automate the series so that when a lead books a demo, it is tagged as Demo Booked, and an acknowledgement email will be sent automatically? If so, how do I do it? This is my first time using Intercom, I am trying to create a series on onboarding new users. If you can give me additional tips on how to do this or a sample template of onboarding a new user to an application I will be grateful. Thank you in advance

Hello everyone! I have a quick question regarding users. I need one email to count as one user.I'm seeing in my contacts' section that the same email address is appearing many times as individual lines. I'm adding an example of a member of our team as a screenshot. What I would expect here would be for all of this info to be in one and only line. I don't understand why the same email is not grouped.I tried giving a name and a company to one of them, hoping that it would group the rest, but nothing happened.  Any ideas?

I'M looking to change my dashboard language to french....is that possible?

By "counted" I mean... In these Tour stats, does "Views" count when the tour is first triggered, even when the user does not go all the way through? And does "Completed" only count when every step in the tour is viewed? On the User detail screen, does the tour get listed there when it is triggered and the first step viewed or only if all steps are viewed.

how to report a massive attack or have special support for urgent/emergency matters? During this monday, we received thousands of emails from suspicious senders. This attack was using an email that we don´t have in our list. It was an email xxxxxx@ourdomain.intercom-mail.comWhich means that these email was in the intercom server collapsing our inbox.Now I am not sure how to report this incident and haven´t received any support from any intercom agent.The only think we could do, was to block one-by-one, all the senders. Also, we closed the conversations with a bot.