Fin Product Area

This is the state of the opening for all/new users/visitors. Obviously once started a conversation it changes. This is not the welcome screen - how do we change this?

Is there a dark mode for Intercom iOS app coming soon? I know the Android app has one.

The new intercom dashboard that was pushed is a "inbox premium" feature. It's really unfortunate that this is not at least a "pro" feature and up. Not pleased with this!

I have a bug with the entry rules series. All the entry rules are correct but only 41% of the users who match with the rules entered the series and received the messages. Anyone know what might be happening?

Hi I am building a custom bot where I would like to start the conversation with customer based on the previous event done on my product website. I have also set the event with metadata which is perfectly getting captured. But when I am trying to use the metadata in conversation its not available for use. Did anyone face same problem, please help in resolving the problem.  Code sample as how the events are configured: trackEvent('Clicked Help', { accessedFrom: accessedFrom || 'N/A', sectionTag: trackingProps.sectionTag || 'N/A', destinationUrl: href, });window.Intercom('trackEvent', eventLabel, data);Screenshot of Event Metadatascreenshot as the event metadata is not visible only attributes can be used 

When a team member is set to away & reassigning, and a user responds to a message, the message does not follow the round robin rule, but rather remains in an unassigned state. How would one automatically allow the message to follow the round robin rules?

Hey Team,  I have been going back through documentation and opened a ticket this morning with Intercom support. We have an RBot programmed to automatically give 2 PDF files for customers who need a copy of our W9's. I am attempting to update it today, and noticing the file attachment option is missing. Drag and drop doesn't seem to work either (I thought it might be worth a shot).  Did the ability to provide files in RBot change over the past few months?

I want to have it set up to show our team the full 10 step workflow but it won't allow me to save unless I set it live?  Does anyone have any tips?

We've held off on turning on the post conversation rating task bot because we have some cohorts of users that we expect to give negative ratings simply because their account has been suspended for risk or fraud reasons. Is there a way to only ask for a conversation rating from users that have certain attribute? Alternatively, is there a way to exclude certain users from the reporting after we've collected answers from everyone?

What would be the best way to pipe Typeform results back into customer data attributes? I would like to leverage Intercom to show a Typeform in-app that helps with segmentation but then pipe the results back into Intercom.

We are trying to find a Report similar to the Customer Engagement one but for INBOUND MESSAGES PER ACCOUNT so we understand which are the users which are contacting us more and overloading our support capacity.

Hi there 👋,  My team's median first response time is 1 hour, but my team's median time to close is 34 minutes. Is it normal for it to take longer to respond to a case than it is to close it? What does this mean as an organization? Thanks! ✌️ -Ali

Context: we already use Intercom Chat in-app and that works just fine. I'm trying to create a Product Tour. To launch the builder, I enter the URL. We're a Shopify Sales Channel, so putting the URL in launches the Shopify login screen. I log in, navigate down to Sales Channels, and then click our app — all while staying in the iframe that Intercom pops up. Here's where things break down. When I click to launch our app, it always opens in a new tab. That new tab comes through on my full browser and not the iframe from Intercom. I can't replace the URL in the iframe to be my app. Shopify doesn't let me right-click and choose to open our app in the current tab. I've checked that the app_id lines up between Intercom and our Product — it does. So, I'm stuck. How can I "force" the Product Tour builder to load when I can't get access it via the iframe? I appreciate any and all guidance here — thank you.

Is it possible to export Series data to get a better understanding of what users are doing (or not doing)? I understand that Heap integrates with Intercom, so does the Series data export to Heap?

Can I initiate the conversation to go to a particular custombot through any API mechanism? For instance, user does some action on my mobile app/website and sees an error. I know what the error is and want the user to directly go to the custom bot which addresses this particular error. I don't want to use the "Button Click" mechanism which is currently there on intercom.

Would someone be able to reply to my follow up questions in this thread https://forum.intercom.com/s/question/0D55c00005qefBuCAI/how-does-intercom-attribute-a-goalI need to know the details of how attribution works in the emails. For example if we send 3 special offer emails all with the same goal (to start a paid subscription). How would Intercom attribute the the goal being met...would they do it for all emails (assuming the user received all 3 and opened all 3). What is the detailed process for goal attribution here. Please see full thread above first. Much appreciated.

I want to download data that shows the agent-wise time of availability on the Intercom.

Can I trigger a custombot on click on a button directly from react?

Hello Is there a way to send Email to my customer (from the Intercom inbox) that just looks like normal e-mail? So that my customer don't actually know I am talking with from Intercom Inbox ?

We want to understand how intercom attributes a goal to a user from within a specific email - if that users has been sent several emails with the same goal. Example: we run a special offer campaign with a series of 3 emails each with the same goal: that the users subscribes to our app. What we need to know is if a user subscribes but has been sent all 3 emails how does intercom attribute it as 'goals met' only to the email from which that users subscribed? They event will be when they apply our discount coupon, but how is intercom attributing this to one of the 3 emails - is it based on linked clicks? If so what would happen if a user clicked on all three emails? We just want to be sure our data is clean and we don't have duplicate data in regards to our subscriptions and how they're attributed. Thanks

We have seen a decrease in the total number of sent messages and goals hit. What's the reason this might happen?

We have a web app that sets the `intercomSettings` properties as soon as the user logs in, we notice that a User record gets created in the intercom dashboard, but we would like to switch this so the User record gets created as soon as the user completes the sign-up process, checking the documentation it says "When user_id / email is provided, it will be saved as a User record"  so the question is, after setting the email/user_id how long does it take the record to get registered? is there any concern about doing this when the user hasn't login? Doc reference: https://developers.intercom.com/installing-intercom/docs/javascript-api-attributes-objects#data-attributes Thanks for your help in advance

Example Error: Access to XMLHttpRequest at 'https://api-iam.intercom.io/messenger/web/ping' from origin 'https://not-my-real-domain.com#39; has been blocked by CORS policy: The value of the 'Access-Control-Allow-Origin' header in the response must not be the wildcard '*' when the request's credentials mode is 'include'. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.

Hello All If yes how to do so?Custom field containing the temporary URL? Thank you very much for your help

Can I trigger a bot chat through code?  Thank you!