Fin Product Area

I want to download data that shows the agent-wise time of availability on the Intercom.

Can I trigger a custombot on click on a button directly from react?

Hello Is there a way to send Email to my customer (from the Intercom inbox) that just looks like normal e-mail? So that my customer don't actually know I am talking with from Intercom Inbox ?

We want to understand how intercom attributes a goal to a user from within a specific email - if that users has been sent several emails with the same goal. Example: we run a special offer campaign with a series of 3 emails each with the same goal: that the users subscribes to our app. What we need to know is if a user subscribes but has been sent all 3 emails how does intercom attribute it as 'goals met' only to the email from which that users subscribed? They event will be when they apply our discount coupon, but how is intercom attributing this to one of the 3 emails - is it based on linked clicks? If so what would happen if a user clicked on all three emails? We just want to be sure our data is clean and we don't have duplicate data in regards to our subscriptions and how they're attributed. Thanks

We have seen a decrease in the total number of sent messages and goals hit. What's the reason this might happen?

We have a web app that sets the `intercomSettings` properties as soon as the user logs in, we notice that a User record gets created in the intercom dashboard, but we would like to switch this so the User record gets created as soon as the user completes the sign-up process, checking the documentation it says "When user_id / email is provided, it will be saved as a User record"  so the question is, after setting the email/user_id how long does it take the record to get registered? is there any concern about doing this when the user hasn't login? Doc reference: https://developers.intercom.com/installing-intercom/docs/javascript-api-attributes-objects#data-attributes Thanks for your help in advance

Example Error: Access to XMLHttpRequest at 'https://api-iam.intercom.io/messenger/web/ping' from origin 'https://not-my-real-domain.com#39; has been blocked by CORS policy: The value of the 'Access-Control-Allow-Origin' header in the response must not be the wildcard '*' when the request's credentials mode is 'include'. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.

Hello All If yes how to do so?Custom field containing the temporary URL? Thank you very much for your help

Can I trigger a bot chat through code?  Thank you!

I've just launched custom bots recently and see that if the customer doesn't respond to a bot question within 3 minutes it routes it to a live person. How do I turn this off? I would prefer to not route them to a person after 3 minutes. Thanks!

Hello everyone After testing the roles settings, we have realized we still cannot limit access to the contacts section that has all the emails and phone numbers of our clients.  It is true we can limit exporting it in CSV but we can copy paste most of the information. This is a problem for GDPR as we are planning of having a flexible workforce to do support for us.  This means that many people will have a Seat on intercom to access the Inbox and answer the customer's queries but all of them will also be able to access all that data and there is a possibility of an information leak and a GDPR fine. Has anybody faced this issue before?  Thank you

We currently use Intercom for incoming messages via the chat, answering incoming emails and for sending outbound communication. Currently we are searching for a CRM-system for Customer Care. We want to track calls (not handled via Intercom), specific information to the customer, personal meetings with the customer. Has anyone experience with these topics? Thanks!

I've created an email, I'm happy with it and want to send, but the Green "Send Live" button is not highlighted when I try to press it comes up with message: "Finish creating your email before setting it live". I can't see any errors

HelloI did a Reply by mail from Inbox and I sent a google calendar APP.In my intercom Inbox the calendarAPP display correctly but in my client gmail account he only sees ' You have been sent an app" Click here to openIs there a way to directly display the calendar in the e mail or at least say that it's a google calendar App that has been sent?Thank you

I am using the posts in order to make announcements to my clients. I am setting it up as 'Large' and showing the whole message, but for some reason these posts are coming in as regular chat messages. Only when you click on it they pop up with the regular size and view. Anyone had this issue?

Hello!I am launching an iOS mobile app soon and in order to promote it I am going to create promo codes that I'd like to send to my email subscribers. The way Apple handles promo codes is it creates a bunch of unique one-time codes which I can export and then use. But because they are one-time-use promo codes, I cannot send the same code to all of my subscribers, but each one rather needs to recieve their own unique one. And I am wondering if there is any way within Intercom to handle it automatically, rather than me going and adding a custom property to every subscriber manually (which I just cannot imagine being able to do).Thank you in advance!Olena

I am setting up a custom bot to qualify leads. What I would like to do is set a wait time so that if a team member doesn't respond in a specified time (like 30 seconds) the bot will reengage and request contact information so that the team can respond via email Is there a way to put a "wait" step in like that? I've looked at the SLAs but not sure if "failing" an SLA can reengage the bot.

 It's a real PITA to have to go and update links everywhere if you change the title of an article (which changes its primary URL). Example: I have an article titled "Example Article 1" that I wish to link to from within other articles. If I use the primary URL for the article - e.g., http://support.mysite.com/en/articles/12345-example-article-1 - then if I change the article title in the future I'll have to find and change all links to that article. Is there really no way to insert a persistent link for an article - a URL that doesn't change if the title changes? Ideally there would even be a way to specify an internal article link that automatically generates the right URL even if you change the help center domain - e.g., from support.mysite.com to helpcenter.mysite.com. This is pretty basic functionality for any wiki or other simple content mgmt system.

Hey team, has anyone come across this and hopefully resolved it?We have created a series that pops a post and then waits until you meet a criteria of a Save on that page and an attribute contains any value. The next thing in the series is another post on the page. The customer meets all the criteria for the post to send but it doesn't. It only sends after I do a manual refresh of the page. We also get this on "has completed tour" - It shows as completed but it takes a full page refresh to trigger it.Anyone have any ideas?

Hello, I am trying to create a post and send it only to users who have not visited a specific page on my site. But I can't find a way to do it.How could I do this? Thank you

I plan to design the product tours on our staging website and set it live in production altogether with the next push. How do I do it so the tours I create on the staging won't go to waste?For context, we only have the Intercom installed in the staging; I'd like to start creating the tours so that everything is correct and ready when it's go-time.Thank you in advance

I want to send out an automated email to a USER based on a people tag that was initially added the LEAD. The email is built up so it would only trigger once the people tag (that has been added to the lead) is being added to an existing USER profile.

We have several bots on several sites, specifically one on our website and then one that shows up in our LMS. Of course they both ask different questions and sometimes our learners will go to our website and ask a question. More often than not, we have that question answered through our bots and articles within our LMS bot tree. But not in our website tree. It would be great to be able to "hand over" the conversation to the LMS bot from the website bot if it is determined the topic needs to go that route.

Peut-on désactiver la localisation sur le messenger ? 

Finding a way to add additional triggers to the list would be fabulous!