Fin Product Area

Hi, We are using intercom on our iOS application and giving services to our customers like "Travel booking", "Dining table booking". When our customer want to contact us, before starting the chat we want to show a notice message to the users e.g if user want to book a dining table then we want to show a message like "Please provide restaurant name, number of guests and date time". And if user want to book a travel ticket then we want to show different notice e.g. "Please provide departing airport, datetime, Arriving airport, date and time" etc etc. If showing such notice at the top of the chat is not possible is it possible to ask these questions in a text field depending on the request type e.g. if dining request then showing different fields and if ticket request then different textfields/drop downs? Regards

Hi everyone, I have several onboarding series where each one tries to onboard a user in something. All series ends the same way: if the user hit the series goal -> tag ONBOARDED_Xelse -> tag NOT_ONBOARDED_X and send an email asking for feedback. This works really good, but I need something else :) If the customer doesn't reply the feedback email in a couple of days, I want to tell my CS team to contact her/him. The ideal would be to have a series node to create a Trello card, but I'm ok if I can send an email to cs@... with basic info, ie "Contact {name} of {company} that wasn't onboarded in X". I couldn't find a way to do this, is this possible? Thanks!

I have a list of users in a spreadsheet that I'd like to all have tagged in intercom with a specific tag. Is there a way to do this?

There is no shortage of conversations to mine, and I've given it a couple of days as the help material suggests it's an overnight process.

HI! I was evaluating other digital adoption platforms and I already like the direction Intercom is taking. I want to understand what's in store so that I can be confident that I made a decision for the long term.  What's planned for product tours? For example, are things like Tooltips and Checklists in plan?

I want to use this to get an idea of which HC articles we should be developing to answer the more straight forward questions.

I've set up a Series that includes a Post with an embedded video clip. I would like to see how it will all look when it's live, but I can't find a way to preview a post.  When I see it in the builder, the video clip does not consistently play. and when it does play, I don't hear sound even if I click.

Is there a way to search "full text" through the conversations? For example if I am looking for any conversations that include the word "circle" or something. I do not see much search options unless you explicitly tag something.

Is it possible to trigger a Series by recent page views? I can see the data in a user profile but not in the rules.

We have around 25 different Series so it would be really nice to be able to group them together in the main Series overview page. i.e.Onboarding Series xOnboarding Series yOnboarding Series z Trial Expired Series xOnboarding Series yOnboarding Series z I can't see there's a way to do this, or am i missing something?

How can I manually pick which conversation topics are displayed by Intercom?

I have this message in my acc Team invite emails can’t be sent right now as your app is being reviewed. I don't know why my acc didn't pass the review. And in support, nobody answers to me (now a week). What can I do, because in the message about the review they say that I should contact support, but nobody answers!

Hello, I need to manager automatically our customer who try to reach us out of office hours.I thought that was a basic feature but it seems not...So it seems I need to set up a custom bot to be able to send automatically an out off office message. I need to display this message each time a customer intent to contact us through intercom out of our office so every weekdays night and on weekends.  But obviously, impossible to find anything out in helpdesk, and I don't expect an anwser from intercom support team before severals months...So thank in advance for your help and feed back !   

For every conversation, every time a customer startsa customer responds toor when a team member responds it notifies me 2-3x times in the notification view of my iPhone. This is happening to all of us in our tiny team of 5x people. We all have iOS 14.x 

I would like to send "recommendation" emails to customers following a chat to summarize the discussion to be kept as a reminder of actions to take. Each customer will have a personalized email, so the design can be a template but not the content. What would be the best way to achieve this? Can the email be created/sent from Intercom or should I connect with Mailchimp?

Hi there, will the Customer Engagement reports have a customer report feature added? Asking as someone who is only using the basic post and banner tools. Also in regards to

Building a product tour, I have created all the slides, but after the 3rd slide or pop up and click next, the correlating screen does not load, it stays on one screen for the remainder of the tour.

Need to recover an old conversation from a customer as I'm investigating a claim, this was cleared so I cannot find it. Is there a way to retrieve this?

Can you please add the ability to filter views based on "tag is not present" - I notice all of the filters don't have a "present" or "not present" option which is presenting challenges for us.

Hello Intercom world! I’m currently building a marketplace / platform.The supply side has a web app CMS/dashboard, the demand side native mobile app. And we have also an institutional website. In short, a lot of work! We deployed Intercom on the supply side. So far, Intercom meet our needs.I would like now to set up Intercom on the demand side. What are the best practices for my use case? How do I handle this complexity nicely with Intercom? Thank you! Best Arnaud

We're currently trialling the Inbox Essential. After sending our first email our account has been put in review. We are getting the message: Email can't be sent right now as your workspace is being reviewed. We've emailed your workspace admin with more details. Read more on our review process here I've messaged via the support chat a number of times over the past couple of days, but not had any response. How can we move forward?

We're currently translating our product to several languages and so the user will only know certain terms from our app in their respective language. We are however not at a point where we can translate all our helpdesk articles. So people will search for something for example in Dutch and it will never show any topic, because the helpdesk it not localized. Did any of you run into this as well? How did you solve it?Also opened a chat with Intercom about this, but maybe someone has some experience to share. I know about the Lokalise integration, but it might be above our budget, maybe there is a different solution, via API or something.

I use dynamic URLs on my site but want to create a Product Tour that launches on every version of that URL. How can I do this?

Hi everyone, I have many series that has to be started sequentially one after another (A->B->C..)Right know, when series A "ends", I tag users with "START_SERIES_B", and I have an entry rule on B based on that tag. That works, but the problem is when users exits or gets disengaged from a series. They don't get the tag so series B doesn't start, and obviously the series chain stops there, and then those users doesn't onboard fully on my product. I'm thinking it 2 possible solutionsTag users when they are disengaged or exits a series: I've chatted with support and they said this can't be done by nowHave an entry rule that says "User has finished, disengaged or exited series X": I didn't find itAny suggestions? Anyone with the same problem found a solution? Thanks folks!  

When Campaigns are deprecated will there be a way to filter/search for who received messages from a certain campaign? How will I be able to view this information? We use this data regularly and this is very nerve-racking for us to not be able to access it