Fin Product Area

Hi, When I preview a tooltip in the edit section, it shows up how I want it. But when I save and close then preview, it shows up large, cutoff and highlighting another area instead of the selected button. First image is how I want it to show up, the way it does in edit preview mode. Second image is how it shows up after saving, closing and previewing.  

Hello there,We’re quite new to Intercom and offer technical support for our users.In some cases, users don’t need any further help and simply don’t reply on conversations anymore. Is there a way besides setting up specific rules or bots to give users the opportunity to close conversations within the messenger / conversation-overview?Thanks in advance!

HiWe’d like to stop using our staff on intercom chat, and use Fin to resolve as many customer questions as possible, and if not, we’d like our service desk (outside of intercom) to resolve the customer question from then on.Is there a way to automate sending the conversation via email to our service desk if Fin has not resolved the customer’s question?Thanks

Hello, I noticed that sometimes getUnreadStream return null even have unread message. Is it possible to solve this?

We’re just launching and I’ve been working hard to get user support via tool tips, tours, and checklists. However, despite previously having my work show on the front end, suddenly nothing will appear. I’ve jigged and rejigged all the audience rules, settings, etc. and am at my wits end. Waiting for a live person to support but it has been a lot of hours and I’m getting desperate….literally supposed to be emailing our user testers now. Can anyone think of something I should be checking, or a setting that I should double check? It all works in my previews, but just not live on front. thank you in advance for any help or insight. Very appreciative of any time you have to take. 

Hi, how can I create a macro that allow me to close the ticket in 24hs?

I am struggling to figure it out how to upload Image to Content Showcase App. https://prnt.sc/DHD5PXVy1ntvI do not see any intercom asset library where I can add my image and then upload it as a link. Any solution? :) thanks a lot.

Hello, Has anyone encountered the same situation as in my video?\https://app.usebubbles.com/qL5Ueiev8AXxt9wJaiRgi9/i-am-getting-error-like-this

Hi all,I hope you can help.I created a number of outbound email messages to enable us to reuse them across different campaigns.When i made the series, I use the feature ‘Copy existing message’ feature which i then used to add the various rules.I made some changes to the base email messages and wanted those reflected in the series - but i can’t see a way to do that without manually editing the email in the Series rather than a way to sync an update etc.Is there a way to update a series by changing the email copied? Or do i have to update every series manually? Thanks!

Hello,Has anyone else noticed that the support replies are taking longer than a business day, or is it just me?I've been trying to deactivate a trial, but I haven't received a response since last week. Additionally, there doesn't seem to be a way to cancel using the platform itself.Could someone provide assistance?Thank you very much,

Could you provide me with a daily email summary of my support team tickets count and main topics? 

I am using a custom chat launcher in my web application. I noticed that the default launcher provided by Intercom flashed the “Operator says...” in the browser tab whenever there is a new unread message. After switching over to the our custom chat launcher, that behavior does not occur anymore. Is this feature only available to work on the default launcher or is there a way to get it to work with the custom launcher.For more context, I am using the Intercom('onUnreadCountChange') function to update the badging on my custom launcher. Thanks

Hi all, I am creating a series with multiple banners to engage users with features they haven’t used yet. I tried testing these banners, but have found that multiple banners will trigger on top of each other at the same time if the user fulfills the criteria for multiple entry rules. I tried splitting 2 of the banners into individual series, spacing them out by time on URL, and adding a last contacted filter on one of the banners -- but that did not seem to work.  Does the last contacted criteria not include users who have engaged with an in-app banner? I thought of adding tags to exclude folks who have received 1 banner from receiving another, but the ideal behavior here is actually that the user should be able to receive multiple banners if they haven’t used the related features, just not all at the same time. Any tips on how I can avoid conflict between in-app messages would be appreciated! 

How to get the actual count of how many users are online right now, without having to count them by scrolling and counting manually.

Hi I am interested in the calling feeature but do not need a new number. We have an established phone number that our residents are familiar with. Is there a way to keep that number and use the calling feature? Thanks.We are currently using Zoom phone.

Is there any possible way to link 2 conversations to the same ticket?In some situations a client contacts us asking for information about his order, and our team opens a ticket for the request. In order to give him this information we need to contact other company via mail (we send emails from intercom as well).We would like to connect the email conversation to the ticket created on the client’s conversation, so when we will get the email reply we can update the ticket and the client as quickly as possible (without having to look for the ticket).I’ll be happy to hear if someone has any solution for this case, or if there is an intercom feature for that.

I need to know how to stop the Messenger sending links to articles in the disabled help center. Do I have to go in and delete all of those articles? We have a new help center elsewhere and do NOT want those links going out.

Hi all,What strategies are people using to remove internal users and test accounts from items like performance reports, success metrics etc?Thanks,Steve

Hiya.We push event data on our contacts. Like when they perform a “search” or a “download”, some of the events with additional properties like “keyword” or “download type”.Is there any way to export ALL events on all contacts, so we can do some data mining on them with our own tools?Export either as plain CSV’s, or maybe to tools like BigQuery?I’ve had a brief look at the API, but it looks like (I may be wrong) you can only query events for specific contacts. We need the events from everyone.Or are there maybe apps than can be used for this? SeekWell maybe?/Soeren S.

how can i make the massenger  open  beasd on plan and work houreslike if the plan is pro and paid yearly show the massenger 24 hif the plan pluse and paid monthly show the masenger beasd on sepecifice work houres else show email form and respond like we will connect you in work houres 

I’m setting up a survey to collect attributes like name and job title, but ran into a blocker where I noticed that company attributes can’t be mapped from surveys. Has anyone figured out a work around for this, or have a creative idea on how we can collect inputs from our users and log them as company attributes? 

We would like to use Fin or Bot to help customers decide which of our products are the most suitable for them. We only need them to answer 3 or 4 questions, ideally in a decision tree. Depending on how customers answer questions, we would recommend the correct device. and link them to the correct page on our website.Would this be best developed in Fin or Resolution BOT? I’m new to both.ThanksJeremy

Hi, i dont see options like in help article in my account: https://www.intercom.com/help/en/articles/234-schedule-a-message-to-send-at-the-right-time Also i canot contact support, constantly chat is hiding from my app. Its anoying. 

Hi, can you please advise if Custom Actions can be used without HTTP/S request? We already send all information to us via Lead Data and would like to just display the buttons from the Lead Data attribute to the user.For example, in this case, if the user has an array of userid attribute lead data, then it should display a button with this userid (In our case it is not an array, so the button will be one)How to output this data for the user without requesting a get to a third-party site?