Fin Product Area

Is there any possible way to link 2 conversations to the same ticket?In some situations a client contacts us asking for information about his order, and our team opens a ticket for the request. In order to give him this information we need to contact other company via mail (we send emails from intercom as well).We would like to connect the email conversation to the ticket created on the client’s conversation, so when we will get the email reply we can update the ticket and the client as quickly as possible (without having to look for the ticket).I’ll be happy to hear if someone has any solution for this case, or if there is an intercom feature for that.

I need to know how to stop the Messenger sending links to articles in the disabled help center. Do I have to go in and delete all of those articles? We have a new help center elsewhere and do NOT want those links going out.

Hi all,What strategies are people using to remove internal users and test accounts from items like performance reports, success metrics etc?Thanks,Steve

Hiya.We push event data on our contacts. Like when they perform a “search” or a “download”, some of the events with additional properties like “keyword” or “download type”.Is there any way to export ALL events on all contacts, so we can do some data mining on them with our own tools?Export either as plain CSV’s, or maybe to tools like BigQuery?I’ve had a brief look at the API, but it looks like (I may be wrong) you can only query events for specific contacts. We need the events from everyone.Or are there maybe apps than can be used for this? SeekWell maybe?/Soeren S.

how can i make the massenger  open  beasd on plan and work houreslike if the plan is pro and paid yearly show the massenger 24 hif the plan pluse and paid monthly show the masenger beasd on sepecifice work houres else show email form and respond like we will connect you in work houres 

I’m setting up a survey to collect attributes like name and job title, but ran into a blocker where I noticed that company attributes can’t be mapped from surveys. Has anyone figured out a work around for this, or have a creative idea on how we can collect inputs from our users and log them as company attributes? 

We would like to use Fin or Bot to help customers decide which of our products are the most suitable for them. We only need them to answer 3 or 4 questions, ideally in a decision tree. Depending on how customers answer questions, we would recommend the correct device. and link them to the correct page on our website.Would this be best developed in Fin or Resolution BOT? I’m new to both.ThanksJeremy

Hi, i dont see options like in help article in my account: https://www.intercom.com/help/en/articles/234-schedule-a-message-to-send-at-the-right-time Also i canot contact support, constantly chat is hiding from my app. Its anoying. 

Hi, can you please advise if Custom Actions can be used without HTTP/S request? We already send all information to us via Lead Data and would like to just display the buttons from the Lead Data attribute to the user.For example, in this case, if the user has an array of userid attribute lead data, then it should display a button with this userid (In our case it is not an array, so the button will be one)How to output this data for the user without requesting a get to a third-party site?

Curious if anyone’s had good luck with a better SSO implementation & intercom? 

Where can I set the preview image for my knowledge base that shows up as META info for posting on social media?

We are looking at adding identity verification to stop user spoofing on our mobile app and private sites. However we also use intercom on our public pages that have no userid or email as there is no logins. How do we handle this to allow conversations to be opened once Identity Verification is on, but there is no user/email to create a hash for?

How to add buttons in the first post?! Like on the main page of the site of the intercom itself  

Can I install the Intercom Messenger within a Chrome extension?

We are trying to setup our help center with EU orgin through cloudfront. This is what it returns:CloudFront wasn't able to connect to the origin. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. I have tried everyting following these documentations: https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6/li>https://github.com/matt-alex-wong/Intercom-SSL-Setup-Guide/blob/main/README.md/li>https://medium.com/anymind-group/setup-custom-domain-for-intercom-article-3ce6c77fa764/li> I have talked to support and I'am only getting redirected to these documentations and not actually solving the problem. My Cloundfront configuration looks like this:Ever

We set up an SLA rule today, however, when testing by sending an email, the SLA hasn’t been updated/counted down. The example, our SLA is 1 working day. The ticket has been open for 2 hours, however, the SLA token still displays 1 day. How do we get the visual countdown?  

I have a 200 page user guide that includes many screenshots.  Is anyone aware of an effective way of automating the creation of articles from such a document?  The challenge I am facing is that adding a PDF as content results in a fairly poor level of ingestion to the point where I would not be suitable for a support bot.

Hi friends! This is what I need to set up:User #1 follows another user #2 (I have this event set up) User #2 posts something new ( I have an event set up in general when any user posts something) A notification goes to User #1 letting them know that a person they follow (user #2) has posted something new. Not sure how to make this work and connect these. If I need to set up events, tag/filter people. I’m so confused. Please help! 

Is there a setting where we can customise the "Talk to a person" button?Or add a message after this button appears?[also asked on this thread]

I have a specific hand over process for Fin to complete when a customer wishes to speak to a member of the team. Part of this process involves collecting information about the customer through some basic questions.I have had multiple instances where customers get to this step and then stop sending responses. Fin then closes these conversations, and I never end up seeing them.In an ideal world, when a customer stops responding during a hand over, I would like Fin to automatically assign the conversation to a team member. If this is not possible, I at least want to prevent the conversation from being closed.Any advice?

Hey!Every month we look at the conversations that took the longest time to be resolved (closed) and try to understand what we could do to resolve them faster.The process we have now is manual and we would like to reduce hours spend on doing this.Maybe someone could share their practises, tools they use to do this? Thank you! 

Can I setup Intercom for particular page? My client have a website on gaming and now he wants to integrate intercom, just for one page: https://omggamer.com/144hz-laptop-for-gaming/He only want intercom on this, because of the audience he is facing on particular this page. Also, we also faced a problem with twak.to, like their chat option was getting hide by the advertisement. So I also looking for solution that intercom icon should not be get hide from anything and should not hide the share button also. This is my personal account, otherwise I’ll be buying it form my agencies account.

Is there a way to embed a video in the path of the workflow or only in the welcome?

Hi,I'm facing an issue with the teammate avatars in the Intercom messenger.Scenario: We have multiple chatbots for different domains, each managed by different teams with their respective teammates. However, I've noticed that the teammate avatars displayed in the Intercom messenger for my domains are not matching the correct team members. It seems to be picking avatars randomly, and I'm unable to identify the logic behind it.As this creates confusion for our users, I would like to understand how the teammate avatars are being selected and displayed in the messenger. Is there a way to ensure that the correct avatars are shown based on the respective teams and chatbots?Your prompt assistance in resolving this matter is highly appreciated.

What happened to the inbox rule trigger for a teammate response?  I am trying to set up an automation based on a teammate providing any response and that condition seems to be gone now.  Is it somewhere else?  Anyone have a workaround?