Fin Product Area

Curious if anyone’s had good luck with a better SSO implementation & intercom? 

Where can I set the preview image for my knowledge base that shows up as META info for posting on social media?

We are looking at adding identity verification to stop user spoofing on our mobile app and private sites. However we also use intercom on our public pages that have no userid or email as there is no logins. How do we handle this to allow conversations to be opened once Identity Verification is on, but there is no user/email to create a hash for?

How to add buttons in the first post?! Like on the main page of the site of the intercom itself  

Can I install the Intercom Messenger within a Chrome extension?

We are trying to setup our help center with EU orgin through cloudfront. This is what it returns:CloudFront wasn't able to connect to the origin. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. I have tried everyting following these documentations: https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6/li>https://github.com/matt-alex-wong/Intercom-SSL-Setup-Guide/blob/main/README.md/li>https://medium.com/anymind-group/setup-custom-domain-for-intercom-article-3ce6c77fa764/li> I have talked to support and I'am only getting redirected to these documentations and not actually solving the problem. My Cloundfront configuration looks like this:Ever

We set up an SLA rule today, however, when testing by sending an email, the SLA hasn’t been updated/counted down. The example, our SLA is 1 working day. The ticket has been open for 2 hours, however, the SLA token still displays 1 day. How do we get the visual countdown?  

I have a 200 page user guide that includes many screenshots.  Is anyone aware of an effective way of automating the creation of articles from such a document?  The challenge I am facing is that adding a PDF as content results in a fairly poor level of ingestion to the point where I would not be suitable for a support bot.

Hi friends! This is what I need to set up:User #1 follows another user #2 (I have this event set up) User #2 posts something new ( I have an event set up in general when any user posts something) A notification goes to User #1 letting them know that a person they follow (user #2) has posted something new. Not sure how to make this work and connect these. If I need to set up events, tag/filter people. I’m so confused. Please help! 

Is there a setting where we can customise the "Talk to a person" button?Or add a message after this button appears?[also asked on this thread]

I have a specific hand over process for Fin to complete when a customer wishes to speak to a member of the team. Part of this process involves collecting information about the customer through some basic questions.I have had multiple instances where customers get to this step and then stop sending responses. Fin then closes these conversations, and I never end up seeing them.In an ideal world, when a customer stops responding during a hand over, I would like Fin to automatically assign the conversation to a team member. If this is not possible, I at least want to prevent the conversation from being closed.Any advice?

Hey!Every month we look at the conversations that took the longest time to be resolved (closed) and try to understand what we could do to resolve them faster.The process we have now is manual and we would like to reduce hours spend on doing this.Maybe someone could share their practises, tools they use to do this? Thank you! 

Can I setup Intercom for particular page? My client have a website on gaming and now he wants to integrate intercom, just for one page: https://omggamer.com/144hz-laptop-for-gaming/He only want intercom on this, because of the audience he is facing on particular this page. Also, we also faced a problem with twak.to, like their chat option was getting hide by the advertisement. So I also looking for solution that intercom icon should not be get hide from anything and should not hide the share button also. This is my personal account, otherwise I’ll be buying it form my agencies account.

Is there a way to embed a video in the path of the workflow or only in the welcome?

Hi,I'm facing an issue with the teammate avatars in the Intercom messenger.Scenario: We have multiple chatbots for different domains, each managed by different teams with their respective teammates. However, I've noticed that the teammate avatars displayed in the Intercom messenger for my domains are not matching the correct team members. It seems to be picking avatars randomly, and I'm unable to identify the logic behind it.As this creates confusion for our users, I would like to understand how the teammate avatars are being selected and displayed in the messenger. Is there a way to ensure that the correct avatars are shown based on the respective teams and chatbots?Your prompt assistance in resolving this matter is highly appreciated.

What happened to the inbox rule trigger for a teammate response?  I am trying to set up an automation based on a teammate providing any response and that condition seems to be gone now.  Is it somewhere else?  Anyone have a workaround?

Hi,I had a meeting with an Intercom sale’s and he explain that the news module is include with the starter subscription. With my trial version, it’s not, so could you confirm this ?Thanks

I have 2 custom bots that are set to when a customer opens messenger on 2 different landing pages. I have tried to utilize the "when currently URL is" and "when current URL contains" with no luck on either page/bot. When I recreated the bot and used "when customer visits your site" the bot works. Our marketing and sales team do not want the translucent pop up that this creates. they only want this bot to work if the customer opens the messenger. Is there something I should be looking out for? Maybe a simple setting or set up piece that I'm overlooking? any help would be greatly appreciated.

Maybe I’m missing something super obvious, but I can’t find anything on linking Intercom to Amazon and eBay? We use eDesk at the moment for customer service and we were hoping to switch to Intercom due to better widget functionality for our website. But we also sell on Amazon and eBay so need a solution that works across all platforms we use (Shopify, Amazon, eBay, Google mail inbox).I thought Intercom was designed for customer service, and Amazon being the largest online marketplace I naively  assumed it would work natively. Started a free trial and can’t even find a mention of Amazon on the support pages. Sent Intercom a message yesterday and have yet to receive a human reply (the AI bot is useless).Appreciate any help.Thanks. 

Currently, the Intercom messenger sorts the messages by thread. After a period of inactivity, the conversation would auto-close, and any new interaction would start a new conversation or thread.Is it possible to keep the current conversation “open” forever, even when the user abandons a workflow or closes the messenger? (Similar to the experience on a whatsapp or FB messenger, conversations are threaded by Recipient)We want it to be easy for our Users (and Visitors) to refer back to their chat history, without having to search multiple chats.Thanks!

Hello,I need to be able to send a lot of notifications (around 40k) to my users as quickly as possible. Currently I tested to send around 25k~ push notifications but it took more than 5min to send all of them. How could we improve performance ? And have a shorter deliver time ? Thanks in advance 🙏🏽

Our users sign into our platform at an organizational level, not as individuals. For banners, this means we want someone to be able to dismiss the banner, but then have it reappear the next day or at the next login, to make sure everyone at the organization has a chance to see the important message. However, I only see weekly, monthly, or yearly options in the settings — is there a way to get this to happen daily or the next time the user is seen?  

I want to assign different profile pictures to my bots, but I can only upload one picture in the workflow settings. Is there a way to do this?

Does Intercom have the ability to add an attachment to a message?

I develop products with electron and react.I tried to use the intercom package of react and put a snippet in index.html, but it didn't work!Can't I use it with electron?