Help Center collections: is it possible to display the icon to the left of the title (instead of above)? | Community
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Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

  • December 24, 2025
  • 2 replies
  • 137 views
M

Hi Intercom team đź‘‹,

I’m currently setting up our Help Center and testing different layouts for the collections.

At the moment, in the Grid layout, the collection icon is always displayed above the collection title. I’d like to achieve a layout where the icon is positioned to the left of the title, similar to a horizontal “card” or list-style layout, while still keeping a clean, visual overview of collections.

I know it’s possible because I saw it on a help center made with Intercom. 

I’ve tested:

  • Grid, List, and Minimal layouts
  • Different icon formats and sizes (PNG, SVG, high resolution)
  • Various Help Center customization settings

However, I couldn’t find any option to:

  • change the icon position (top vs left)
  • control the structure of collection cards beyond the default layouts

My questions are:

  1. Is the icon position for Help Center collections fixed by design?
  2. Is there any way (native or planned) to display the icon to the left of the collection title?
  3. Are there any recommended alternatives or best practices to achieve a more horizontal card layout?

This type of layout would greatly improve readability and scanning speed, especially for Help Centers with many collections.

Thanks in advance for your clarification!

Best answer by Sean Meade Forum Support Lead

Hi ​@Marion Lecerf  and ​@Marion Lecerf This is a very interesting feature and the fact that you both think it would be a good addition is a great start.

 

Did you know that you can check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests 🙌

 

Check out the quick guide on how the Product Wishlist works here.

 

Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.

    2 replies

    Adam Bengal
    Forum|alt.badge.img
    • Adam Bengal
    • New Participant
    • February 17, 2026

    I have also reached out to Intercom Support about this, and/or the option to allow the Fin icon/badge to be manually moveable by the user (within a certain bounds in the bottom right). This would be a HUGE addition, as it currently can block content on your page :( 

    Adam Bengal, BS&A
    S
    Intercom Team
    Forum|alt.badge.img+5

    Hi ​@Marion Lecerf  and ​@Marion Lecerf This is a very interesting feature and the fact that you both think it would be a good addition is a great start.

     

    Did you know that you can check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests 🙌

     

    Check out the quick guide on how the Product Wishlist works here.

     

    Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.

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