Hi, we use Intercom’s Customer Portal. Our customers need to review and prioritize their tickets from the list without opening each ticket individually.
Our main request is a Priority column alongside the existing Ticket state column. The portal currently says “All columns are visible,” but Priority is unavailable.
We would also like these basic list features:
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Display customer-visible custom ticket attributes as columns.
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Filter and sort by priority and ticket state, including custom states such as “Work in progress.”
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Reorder and resize columns, and save the selected layout and filters.
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Show a short preview of the latest customer-visible update so customers can understand what changed.
Ticket state and sorting by last updated are already available. However, a customer has also reported that filtering is not working. Could you help investigate that separately and confirm what examples or recordings you need?
Please log the missing capabilities as product feedback and let us know whether there is an existing request, beta, or planned improvement.