I'm reaching out with a feature request regarding the Fin AI Agent Guidance, which we've been actively using for our AI Agent, "Clicky." We're really impressed with its capabilities so far!
As we build out more comprehensive rules, we're finding it a bit challenging to manage all the guidance related to a single topic since the rules live in different sections. For example, for a billing issue, we might set a rule under "Context and Clarification" to ask for an account ID, and then have a separate rule under "Handover Guidance" to route that same conversation to the human agent.
Because these related rules are in separate sections, it's difficult to see the guidances topic at a glance.
Our feature request is to explore a way to make the guidance section more interconnected, perhaps by allowing us to group rules by topic or use case. It would be fantastic if we could have a "Billing Issues" category, for instance, and see all guidances in one place—from the initial clarification questions all the way to the final handover instructions.
We feel a more connected, topic-based view would make it much more intuitive to build, manage, and visualize the complete logic for our AI agent's behavior.
Thanks for your time and for considering our feedback. We're really excited about the direction Fin is heading!