At my organization, our support reps do several tasks when they are not active on live conversations or responding to emails. It would be great to have the ability to add custom away reasons within Intercom. For example, our support reps are commonly reviewing social media posts as a part of their daily tasks, so if we could add this as a custom away reason, then it would give us more insight into what our support reps are doing throughout a given day and how much time they are spending on respective tasks. Ideally, admins would be able to add custom away reasons on the backend that would then appear as available options for reps when changing their away reason or status.
