I would be a cool addition if we were able to add tags to our internal Intercom users. it can enable us to find users based on certain skillsets or internal inital-based acronyms e.g. internal email adresses and the like.
Example:
when trying to find “John Doe” to assign him a ticket, it would be helpful if I could find him using the first 3 digits of his internal email address. Seems like an easy fix to add the pre @ characters as tags to users so we can find them quickly. JDO = John Doe for example.