In Intercom’s native reporting, we can see raw numbers and % change vs the previous period, but it’s not always clear if we’re on track against internal targets. While KPI tiles allow targets, and single-metric charts can display a target line, multi-metric charts cannot.
Example use cases include:
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Static reference line in time series/line charts at the target level, even when comparing multiple metrics.
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Target indicator in KPI tiles showing value vs target (e.g., 67% (+4% vs target of 65%)).
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Optional traffic light colour coding when above or below target.
This enhancement would make dashboards more goal-oriented, instantly show whether performance meets expectations, and enable comparative visuals (e.g., channel resolution rates) to display target context without splitting into separate charts.