Ability to affect linked tickets through the API (notes & status change) | Community
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Ability to affect linked tickets through the API (notes & status change)

Related products:Integrations, API & Custom Actions
  • November 21, 2024
  • 1 reply
  • 27 views

It doesn’t seem like it’s possible to cross-post notes through the API at the moment. We use the API to add notes and change statuses of our Intercom tickets based on activity from an external dev. tracker system. Currently, notes added through the API and statuses changed through the API only affects the ticket ID provided in the API request. There are no parameters in these requests to affect linked tickets.

 

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • January 6, 2025

Hi ​@Rasmus Svensson 


Jennifer here from Intercom


Can you elaborate on why this would be useful for your team?