Ability to change addressee of the client's review | Community
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Submitted

Ability to change addressee of the client's review

Related products:Core Inbox
  • December 2, 2024
  • 1 reply
  • 9 views

Often, a chat may involve multiple agents, and when a client leaves a review, they might give positive or negative feedback intended for a specific agent. However, the review can end up being assigned to the wrong agent. It would be helpful if we could reassign the review or allow the client to select the agent they wish to review.

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • January 6, 2025

Hi ​@Immortal 

Jennifer here from Intercom

That's a great idea, I’ve had this happen multiple times myself so I'm happy to pass this feedback on to our Product Team on your behalf 💪