Often, a chat may involve multiple agents, and when a client leaves a review, they might give positive or negative feedback intended for a specific agent. However, the review can end up being assigned to the wrong agent. It would be helpful if we could reassign the review or allow the client to select the agent they wish to review.
Submitted
Ability to change addressee of the client's review
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
