Ability to change the naming convention for the Customer Portal (formerly Tickets Portal) | Community
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Ability to change the naming convention for the Customer Portal (formerly Tickets Portal)

Related products:Knowledge & Help CenterTickets
  • June 25, 2026
  • 0 replies
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I saw that the Tickets Portal has been renamed to Customer Portal in the Help Center recently. Is there any plans to have this naming convention customizable?

  • Customer Portal is misleading since that’s something our customers might call our actual platform so if we reference it in our Help Center or other documentation, that could lead to very real confusion. Tickets Portal was working well for us.