Feature request: Show audience membership used for a conversation
It would be helpful to see which audience or audiences applied to a user at the time a chat was answered.
Currently, there is no easy way to check which audience a user belonged to for a specific conversation. This makes it difficult to troubleshoot issues where the answer may have depended on audience-restricted content .
Requested change
In Analyze > Conversations, add a new data field showing the audience or audiences the user was part of when the conversation occurred.
This would help admins understand what content the user was eligible to receive and make it easier to investigate audience-related issues.