Ability to configure links in Chats, Posts, and Banners to open in the same window

Hi ​@Bryan Lipson 

Jennifer here from Customer Support 😊

Can you elaborate on why this would be useful via Outbound content?

We’d use it for outbound messages in the same way.

During trial and onboarding, we want automated in-app messages and banners that guide users to specific features.

For example:

• Have you tried Messaging? Give it a try (/messaging)
• Create your own custom mix station (/mix-stations)
• I see you haven’t added any stations Give it a try (/music-stations)
• Invite your team (/admin/users)

​@Jennifer K  Without this ability, how are other Intercom customers directing users via outbound messages?

• Let’s say a retailer wants a banner to announce a sale on bicycles. You’d want to guide them to the bicycles category page.
• Or restaurant wants to promote “Taco Tuesday” specials. You’d want to guide them to the Taco Tuesday menu.
• Or a software platform want’s the guide users to a new feature. You’d want to guide them to that new feature setup screen.

Are people just popping new tabs for all these scenarios? 

I’ve just come across this and I was very surprised it’s not possible with Intercom to open links without opening a new tab. From a UX point of view it’s quite bad that we send a message (either in a support conversation or an automated onboarding message) and want to link to a certain page of our app, but the link opens in a new tab instead of just allowing the application to navigate to the relevant page.