We often receive sensitive documents from users via chat or email. Once we’ve reviewed the document, we send a confirmation to the user.
We would love to have the ability to remove attachments from a message without deleting the entire message. This would allow us to protect sensitive data while keeping the context of the original user message intact. That way, users can still see what they wrote, and we can maintain a complete and transparent conversation history.
Currently, the only option is to delete the full message, which is not always ideal — especially when we want to retain the user’s message for reference or follow-up.