Many team rotate shift supervisors throughout the day that are online to help triage conversations/tickets and the first point in contact to support a teammate with an escalation.
Proposed idea: The ability to set a workspace ‘topic’ that is pinned at the top for easy viewing on who is the designated Shift supervisor at the moment or even a free-text field that can provide key internal updates to the team online. Think of how Slack offers channel ‘topics’ which teams can use in a variety of ways to get high-level spot updates across the entire channel.