Hello,
Kindly requesting a way to remove a tag from a tracker ticket.
I was informed of instruction on how to do this through API but it was quite complicated.
If there is an easier way to update tagging on a tracker ticket, that would be great.
For reference, we have a tag called “waiting on customer”. I used this as we were waiting on customers to confirm if a fix worked for them. If they don’t respond for a period of time, automations will run remind the customer that we are waiting to hear back from them. In this example, some conversations continued with customers and therefore I would like to remove the tag. Without this, the automations run and the customer is confused.
Thank you for your consideration.