Currently, Intercom does not provide a native export capability that allows teams to export all Knowledge content into a spreadsheet format such as Excel. Adding the ability to export published content, along with key metadata, would significantly improve content governance and operational efficiency.
This functionality would support activities such as content audits, inventory management, reporting, and maintaining change logs outside of Intercom. Having a centralized export of all published Knowledge content would make it easier for teams to review content at scale, identify gaps or outdated information, and manage documentation processes across systems.
Request: Feature request that enable administrators to export all Knowledge content and associated metadata to a downloadable Excel or CSV file. This export should all content types (i.e internal, public, snippets) and include both published and archived content. As well asĀ relevant article details (e.g., title, status, author, last updated date, category, and URL).