Ability to generate a direct link to a collapsable section | Community
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Ability to generate a direct link to a collapsable section

Related products:Knowledge & Help Center
  • October 31, 2025
  • 2 replies
  • 32 views

At the moment, we can generate a direct link to a header in an article, but not to a collapsible section.

It would be really helpful if we could also create direct links to collapsible sections — for example, when referring someone to a specific part of a long article without having to make that section a header.

This would make navigation easier (especially for articles that use collapsibles for structure or organization) and reduce the need to scroll or expand multiple sections manually.

2 replies

Rosemary Stone
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Hi ​@SaraAnastácio,

Here is how to do this:

  1. Publish the topic with collapsible sections in it. It must be published, not in draft mode.
  2. Open it again as if  to Edit.
    All the collapsible sections will automatically expand.
  3. Hover over the triangle on the left beside the collapsible section you want to link to.
    You will see a message “Copy anchor link”. Click on this and the URL link will be in your clipboard.
  4. Cancel out of the editor without making changes. 
  5. Go to the topic where you want add to hyperlink. Add it as normal using the URL in your clipboard.

  • Author
  • New Participant
  • November 27, 2025

Thanks ​@Rosemary Stone but that doesn’t work. When copying the anchor link to the collapsible section, if you then click on the link it will go to the previous Header, not the collapsible menu section. 

 

This is from Intercom’s help chat:

Unfortunately, there isn't a way to create direct links to collapsible sections since they don't generate anchor links like headers do. The "Copy anchor link" button only appears when you hover over actual headings in the article editor.

If you need to link to specific content within a collapsible section, you'd need to convert that section to use a proper heading format instead.