I'd like to have the option to disable the "active" status on our Messenger, so that customers are not able to see whether agents are online or not, and/or when they were last online. This is because we operate an asynchronous query service rather than a live chat.
We deal with a very complex product in our business, and while it may look like we're online to clients we may not be responding immediately because we're spending time investigating and reviewing the answer, which then might set an unrealistic expectation if they see us online but not replying.
Being able to hide the status means we can manage expectations and reduce client dissatisfaction if they're watching the messenger and our status.
