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Ability to limit macros to certain message types

Related products:Core Inbox
  • September 23, 2024
  • 2 replies
  • 16 views

We use a lot of hyperlinks and images in our macros.

Due to not being able to send hyperlinks/images via SMS we typically have to have 2 seperate macros (SMS/non-SMS) per macro with hyperlinks/images due to this.

The ability to limit macro’s to certain message types so the incorrect macro is not accidently used would be useful to us.

i.e.
macro:
available to be sent via:
SMS/Email/Chat

Added to the settings below the macro:

 

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • September 25, 2024

Hi @Josh with MyWorkChoice 

Jennifer here from Intercom

I completely understand why this would be useful so will pass on to our Product Team 🚀

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there too.


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • September 25, 2024
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