We can’t call customers and then transfer them. This means when we get voicemails after hours, we have to ask our customers to call us back themselves in order for us to get them to the right place.
In Beta
Ability to make external transfers when making outbound calls
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this suggestion, I’ll let our Product Team know you’d love to see this implemented 🚀
+1- Intercom Team
This feature is in closed beta, will update here when it’s been released to all customers 😄
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