Hi! I want the ability to search for tickets by custom attributes in the UI. This will be a great addition for our Intercom agent experience, which we already thought we had the ability to do.
Example: Since we have migrated our historical ticket data from our old system to Intercom, it would be great to be able to search for our old ticket IDs (set as a custom attribute) quickly within the UI itself. Customers often reference old tickets and it is not difficult to find those within the search feature. Currently, custom attributes like our old ticket IDs can be set and viewed on individual tickets but aren't available as searchable fields in the interface search functionality.