We’ve recently rolled out Intercom tickets & teams - one thing that would really improve the cross-team experience is the ability to create a team/group tag (essentially what exists in slack) so that you can tag the team it was escalated to rather than only an individual teammate/assignee in notes and threads.
This is especially useful for complex tickets or for when the ticket was initially assigned to one person who is out of office before the issue is resolved.
Released
Ability to tag entire team
+1Especially usefor for “cc” type notes to keep whole teams updated on an issue or resolution. Adding each team member manually is cumbersome and prone to errors.
+1- Intercom Team
This has been released 🙌 You can now @ mention a team in a note.
Check it out here: https://www.intercom.com/changes/en/73422-teams-mentions-now-available-in-help-desk
+6Great!
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