Ability to turn off automatic opening of conversations/tickets | Community
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Ability to turn off automatic opening of conversations/tickets

Related products:Core Inbox
  • November 3, 2025
  • 0 replies
  • 18 views

In the chat layout, when switching from my inbox to the team inbox and vice versa, it automatically opens up the first ticket in the inbox. This is not only visually a lot, but will also lead to teammates thinking that someone else is looking into that ticket when in reality, there just isn’t a way to close out of the view/not be viewing a ticket. Can there be a way to turn this off?