We would like to suggest adding the ability to enable or disable notification sounds for specific conversations.
Our teams handle a high volume of chats, and there are situations when a client may send multiple frequent messages within a single conversation (for example, spamming or sending many short follow-ups in a row). In such cases, constant sound notifications from that one chat can be very distracting and affect productivity.
It would be extremely helpful to have the option to mute notifications for a specific conversation while keeping it open and active. The main idea is to allow users to mute individual conversations instead of disabling sound for all chats or browser tab.
This feature would help teams stay focused while still ensuring that new incoming chats are not missed.