If a customer receives an Email Notification/Transcript (due to being inactive in the Messenger), then the logo shown is the one from the Messenger. However, we have a white-out logo in our Messenger because it’s styled according to our brand colours on a dark background. This means that the logo at the bottom of every transcript is barely visible to customers.
I would love the option to be able to upload an alternative logo to be shown in the email transcripts. Or even better, to compose an email signature for these emails.
I presume lots of companies use a dark background in the Messenger and would therefore use a white-out company logo, but I don’t think many people are checking the email transcripts so most people probably don’t realise that this is a branding issue.
