Ability to use picklist for countries (and other fields) when building audience for Fin content or outbound messages | Community
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Ability to use picklist for countries (and other fields) when building audience for Fin content or outbound messages

Related products:Proactive Support
  • September 26, 2024
  • 3 replies
  • 26 views

Aleksei O
Super User ✨
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At the moment, creating the audience with multiple values for one field (for example, for 100 countries) is extremely lengthy process, where every country needs to be added by following these steps: 

 

  1. Click +
  2. Type Country 
  3. Click on Country
  4. Type country name
  5. Click Done

… Repeated 100 times it becomes an extremely frustrating process 😂 I had to create 4 different audiences for outbound comms and now also for Fin content, so hopefully at some point, there will be picklists or other quicker ways to select multiple items in the list.

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • October 2, 2024

Hi @Aleksei O 

Jennifer here from Intercom

Thanks for this suggestion! I completely understand what you mean and I'm more than happy to pass this feedback on to our Product Team 🕵️

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.

 


Jennifer K
Intercom Team
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  • Intercom Team
  • October 2, 2024
NewDiscussion ongoing

  • New Participant
  • April 10, 2025

Same goes for the document upload process in Knowledge. Even being able to tab and hit enter once I select a country would be an improvement. Right now it’s a very manual process and I have to mouse a lot.