Access Management for Team Mailboxes
Customer service representatives should have access to all shared mailboxes at the team level. However, they should not have access to other employees' personal mailboxes.
In the current setup, a customer service representative can access a colleague's personal mailbox and view detailed information about what that person has been working on throughout the day. This provides visibility into an individual's productivity and case handling activities, which is not necessary for performing day-to-day responsibilities.
We would therefore like to restrict access so that:
- Customer service representatives have access to all team shared mailboxes.
- Customer service representatives do not have access to other employees' personal mailboxes.
- Only managers or other authorized roles have access to employee-specific information when required.
Purpose: To ensure appropriate data access, protect employee privacy, and limit visibility to information that is necessary for job-related tasks.