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Add a Call option to users page

Related products:Phone
  • April 11, 2025
  • 0 replies
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Add a Call option to a Users page similar to how you can start a new Conversation from that page.

We have a sales team that pulls a list of customers to call from our backend system, and our API connects the customer on the backend to the customers user page on intercom so we can review conversations and then contact them. But because there is no ‘Call’ option on that page, they end up having to manually type out the number in the New > Phone call option. They do 200-300 calls a day, so this becomes pretty tedious. It would be a handy feature to have