Add a current conversation channel attribute to conversation details section | Community
Skip to main content
Submitted

Add a current conversation channel attribute to conversation details section

Related products:Core Inbox
  • August 7, 2024
  • 2 replies
  • 15 views

Jessica Quinn

It would be great to be able to easily tell what the current conversation channel is from the conversation details themselves instead of needing to check reports or create additional views to figure this out for conversations. 

Current channel impacts which workflows will run and how other tools will work. The lack of visibility for this conversation information makes troubleshooting difficult and processes less clear for all teammates. 

2 replies

Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • August 13, 2024

Hi @Jessica Quinn 

Jennifer here from Intercom

Can you elaborate on this as you can see this when you hover over the message icon so I think I'm misunderstanding?


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • August 13, 2024
NewDiscussion ongoing