Problem: Currently, the workflow creates a task in Jira and sends a notification to Slack, but the notification only contains a link to the Intercom object/conversation. This forces moderators to manually search for the created issue in Jira, which slows down work.
What you need:
- Add a variable with a URL to the created Jira issue (or at least the issue key + a clickable link) to the Slack notification.
- If you can't insert it into the first message, send a second reply to the thread of the same Slack notification.
Why/Value: Switch to Jira faster, less manual work, fewer copy/paste/search errors.