It will be great to have a metric to plot the trend of the “percentage” of reopened conversation over a period of time. This is a key metric to judge the quality of resolution in the first instance itself.
Submitted
Add a metric for reopen conversation percentage
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.