Add dialler option for outbound calls from conversations or tickets | Community
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Add dialler option for outbound calls from conversations or tickets

Related products:Phone
  • May 1, 2026
  • 0 replies
  • 8 views

If you are working on a ticket or conversation the outbound call options are limited to the user only.
As an IT team we often need to talk to other people at the users end or speak to their IT team.

Being able to dial a different number and keep the call within the existing conversation would make audit logs and the process itself much smoother and save a lot of time.