I'm creating an n8n integration to automatically create articles via the Intercom REST API. Currently, when articles are created through the API, they automatically appear in article suggestions to users, which is not the intended behavior for my use case.
In the Knowledge Hub interface, there's an option called "Exclude from article suggestions" (found in Article Details > Article suggestions section) that can be manually toggled after article creation. However, this setting is not available as a parameter in either the POST /articles (create) or PUT /articles/{id} (update) API endpoints.
Feature Request:
Please add an "exclude_from_suggestions" boolean parameter to the Articles API that would allow developers to:
- Set this option during article creation (POST endpoint)
- Update this setting via the update endpoint (PUT endpoint)
Use Case:
This would enable automated workflows to create articles that are intended for specific purposes (like internal documentation or targeted content) without cluttering the general article suggestion system for end users.
Current Workaround:
Manual configuration through the web interface after each API-created article, which defeats the purpose of automation.