Intercom recently changed from Star mark on chats to a five-level conversation priority scale in the Inbox and automation tools: None, Low, Medium, High, and Urgent. It works great in UI for inbox and available in workflows.
However, the REST API and Webhooks only exposes a binary priority field with values priority or not_priority. This makes it impossible to align conversation priority with external systems and use the full native five-level scale.
Request: extend the API and Webhooks to return and accept the full priority levels (None, Low, Medium, High, Urgent) so integrations can match the native Inbox priority model, without the need for additional custom attribute.