We send an NPS survey quarterly to users. We have been sending it for 6+ months at this point. Recently, I wanted to set up an automated email sequence that would only go out to “promoters” aka users who scored us an 8 or above, within the last month. (I did not want to reach out to someone who gave us a “10” 6 months ago and hasn’t responded since).
However, there is no way to target this audience because Intercom doesn’t differentiate between a survey completed this month or 6 months ago. You can only filter by whether or not they have completed the survey, or the last time a survey was sent.
This is tracked within the survey report itself (because I can see under Responses that John Doe answered the survey 21 days ago), so I would like it to be added as an attribute - we have “latest nps”, so please add “latest nps date” as well.
