When an article is added to a message, the related webhook doesn’t include any article information:
The link to article will he helpful during the integration with 3th party platforms.
The similar issue was well described here
Submitted
Add link to Article in webhook event when using Article Inserter
+1
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this feedback. I’ll keep my fingers crossed for you 🤞
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
Hey
I saw that the idea was moved to Discussion Ongoing. Has the the intercom team already done determined the necessary time, or is this this feature possible?
😬
Regards
+1The issue was first reported here:
Also, inserted articles are not available via the REST API. As a result, there is currently no workaround to get article details for external platforms.
This feature is needed to streamline the process. Current work around (Copy&Paste manually) is time consuming, especially in volumes.
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