Problem:
Hard to find mentions that I haven’t yet “done” or “handled”.
I get like 5-8 mentions every day from team members with technical questions. When I’ve answered my team members in the conversation, the mention still stays in my list. Some mentions are quick to answer but some might take several days or even weeks to handle, so old unhandled mentions are relevant for me, but are very hard to find since I mostly see the latest mentions which might be handled already.
Current workaround is to use “Mark as unread” after I’ve read it and not handled it yet. Then I can use the filter to show only “unread” mentions. This has obvious problems: as soon as I click on a mention, the system marks it as read.
Requested feature:
A separate "Mark as Done" or "Resolve Mention" button that removes the mention from my personal Mentions list without affecting the conversation status or other teammates' views.
This is not the same as closing the conversation - the conversation might be about more things, and our team members still should answer the customer etc…
