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Add more metrics for custom reports e.g. for conversation topics and tags

Related products:Reporting
  • February 23, 2024
  • 2 replies
  • 40 views

Grace Ndabananiye

I am currently working on a few custom reports. One in particular, I want to get data on all conversations with a certain tag, in this case “Content Update”.

It would be nice if I could, for instance, create a chart that listed/used the metrics from conversation topic created, to say which and how many topics have the “Content Update” tag.

While there are workarounds, I don’t believe its possible to do this in one custom chart, so more metrics like this would be useful. 

One for conversation tags would also be helpful

 

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • March 20, 2024

Hi @Grace Ndabananiye 

Jennifer here from Intercom 

I’ll pass this feedback on to our product team on your behalf. 

This article is useful in the mean time as it explains the different metrics and attributes available in our reports 👇
 

https://www.intercom.com/help/en/articles/7022438-reporting-metrics-attributes


Jennifer K
Intercom Team
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  • Intercom Team
  • March 20, 2024
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