Currently, when setting up News, you only have the option to send them as a badge.
I’d like to have the option to send them as a snippet, like it happens for chats.
This is currently blocking me and my team to use News as a feature for product updates.
I’ve been waiting on this feature for a while. It feels like table-stakes to have ways to display News.
Can we have an update on how we deliver these updates?
Chat is currently limiting as we’re using it for Fin tickets. Product updates get lost.
We work with a highly-operational audience that requires to know product changes.
“News” doesn’t proactively shows these updates (no notification shows).
I’d happy to have a chat if necessary.
+6Hey! As a suggestion to get this working immediately, use Outbound messages to proactively notify those customers who you want to hear the news most (with the advantage that you can use Last Contacted filters reduce overwhelm by not having someone be notified of every change at once if they haven’t signed in for a few weeks!).
Those outbound messages can then link to the news items (or underlying help articles) to point people to more context.
Hope that helps get your customers updated proactively!
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