Right now, every user that wants to upload multiple documents at once, needs to send them all separately. Why isn’t it possible to select multiple attachments at once? This would be a huge improvement for us as we want our users to upload multiple documents, but always sending them apart would be a waste of time.
Does anyone has a workaround for this?
Submitted
Add multiple documents at once
+7Hi
That’s just how it is implemented, coded, and probable reason for this could be that it checks if the file size and file type are within the rules. It could be confusing to a user if that check is being done on multiple files…
Some tips that might help:
If you are using chat bot automation (workflow) to collect this, you can make a loop in the flow with button “add another file” and “I’m done adding files”. And collect them as Wait for Customer reply function. Also, not that great solution but makes more sense.
Or, you can just tell them to add as much files as they need at the end of the conversation… (I’d go this way).
We have the same problem with QR codes, which are often sent to support. It would be useful to have the option of adding multiple photos at once.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.