The problem
The Intercom MCP server gives AI tools (Claude, ChatGPT, Cursor, etc.) access to conversations, contacts, companies, and Help Center articles. But there’s no way to retrieve performance data for outbound content — Series, Emails, Posts, Tours, Surveys, Banners.
As a Customer Success team, we use Intercom for onboarding Series and email campaigns. We’d love to ask our AI assistant questions like:
- “How did our onboarding Series perform last month?”
- “Which email in the Series has the lowest open rate?”
- “Compare click rates across our last three campaigns”
Right now, the only option is to export CSVs manually from the UI and upload them to the AI tool — every single time.
The data already exists
The Data Export API (POST /export/content/data) already exports delivery and engagement stats for outbound content: receipts, opens, clicks, replies, completions, dismissals, unsubscribes, bounces, plus Series completions, disengagements, and exits. So this request is mainly about exposing what’s already available through the MCP server.
Proposed solution
Add read-only MCP tools such as:
- list outbound content (Series, Emails, Posts, Tours, Surveys) with IDs, titles, and status
- get aggregated performance stats for a specific piece of content or Series for a given date range — the same metrics shown in the Series Performance Summary
- optionally, get per-recipient engagement data (wrapping the existing Data Export API)
Why it matters
- Faster campaign analysis without manual exports
- Teams outside support (marketing, product, CS) can get insights from Intercom data in the AI tools they already use
- It completes the MCP picture: conversations show what customers say, outbound stats show how they respond to what we send
Would love to hear if others need this too — please upvote if so!