When manually adding a new Lead in Intercom, the form currently only includes fields for Name and Email.
However, for many teams — especially those using phone or WhatsApp as primary communication channels — the Phone Number is just as essential.
It would be very helpful to have a Phone Number field available as well — even if it’s optional.
Key benefits:
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Improve efficiency: Teams can capture all relevant contact details upfront, avoiding extra steps or edits later.
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Enhance data consistency: Ensures that phone-based communication channels (like WhatsApp integrations or call workflows) have accurate data from the start.
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Support real-world workflows: Many sales and support teams engage leads via phone or messaging apps before email, making this field highly practical.
This small improvement would significantly streamline lead management for teams that rely on multi-channel communication, while maintaining flexibility for others who don’t use phone contact information.