Currently, in the Inbox, next to the "Open/Closed" toggle, there is an option to sort conversations by fields such as "Start Date" or "Last Activity." However, there is no option to sort or filter by "Rated Chats."
It would be very useful to have a "Rated Chats" option directly in this sorting/filter menu, allowing users to easily identify and review conversations where customers left a rating.
At the moment, the only way to achieve this is by using the API with specific fields like conversation_rating.score, conversation_rating.replied_at, or conversation_rating.requested_at. Adding this filter directly in the interface would make it much simpler to track customer feedback without relying on API queries, improving the visibility of evaluated interactions and enhancing workflow efficiency.